Friday, June 26, 2009

Sitel closing Port Arthur call center, 409 to lose jobs

409 people will lose their jobs when the Sitel call center closes in Port Arthur.

Andrew Kokes with Sitel told KFDM News the Port Arthur call center on Highway 365 will close August 29.

The company is working to help find jobs for all of the 409 employees at the call center.

"The closure is due to the changing business needs of our client and is in no way reflective of the quality of customer care provided by our Port Arthur associates," said Kokes.

From Sitel

Sitel to Close Port Arthur, Texas Facility

Business Process Outsourcer Working with Government Agencies and Local Businesses to Identify New Opportunities for Employees


Nashville, Tenn. - June 25, 2009-Sitel, a leading global business process outsourcing (BPO) provider, today announced the closure of its facility located at 365 Highway 365, Port Arthur, Texas. All Port Arthur-based employees were given more than 60 days advance notice of the scheduled August 29, 2009 closing to give them as much time as possible to prepare for this change in their employment status.

The Company expects approximately 409 employees will be affected by the facility's closure and is working with other businesses and government agencies in the area to assist these individuals in finding new employment. Additionally, Sitel is encouraging employees to apply for open positions at the Company's nearby facilities in Dallas and Longview.

"We have been an active part of the Port Arthur business community for a number of years so the decision to close our site here does not come easy," said Mallory Morrison, site director of Sitel's Port Arthur facility. "This closure is due to the changing business needs of our client and is in no way reflective of the quality of customer care provided by our Port Arthur associates."

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
source: www.kfdm.com

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